Delivery

When will I get my order?

Every Zebra piece is printed to order by our fulfillment partner, Printful. Production takes about 2–5 business days. After your order ships, delivery usually takes:

• Canada and the US: about 3–4 business days
• International: about 5–20 business days, depending on destination

Times are estimates, not guarantees. Items in one order may ship from different facilities and arrive in separate packages.

How much is shipping?

Free shipping to Canada & the US on orders over C$100. Otherwise, shipping is calculated at checkout based on your items and destination.

Will I be charged customs or duties?

Orders shipped within Canada typically have no import duties. Cross-border and international orders may be charged duties or taxes by the destination country; these are the customer's responsibility.

My order should be here by now. What should I do?

Please check your shipping confirmation email for address errors, ask your local post office, and check with neighbours. If you still can't find it, email support@zebraapparel.ca with your order number. If the address on the order was wrong, we can send a replacement, but shipping will be at your cost.

Full details: Shipping policy.

Orders

How are your products made?

Zebra Apparel is printed in small batches at facilities in North America and around the world, so your order is made and shipped from the facility that can do it most efficiently.

We use Kornit machines and inks. Kornit uses high-quality, water-based vegan inks that they formulate, test, and produce in their own factories. Kornit inks are non-hazardous, toxin-free, biodegradable, and certified with an OEKO-TEX Eco Passport.

How do I track my order?

You'll receive a tracking link by email when your order ships. Questions about tracking? Email support@zebraapparel.ca.

I received a wrong, damaged or misprinted item. What should I do?

We're sorry! Email support@zebraapparel.ca with your order number and clear photos of the item, and we'll arrange a replacement or refund as appropriate.

Returns

What's your return policy?

Because every item is made to order, we don't offer returns or exchanges for change of mind or sizing preference.

Do you offer refunds?

Yes, for wrong, damaged or misprinted items. Email support@zebraapparel.ca with your order number and photos, and we'll replace the item or refund you.

Can I exchange an item for a different size or colour?

We don't offer exchanges. Please check our size guide before ordering. If an item arrives mislabeled (wrong size or colour from what you ordered), contact us and we'll send a new one or issue a refund.